Cookie Policy

Cookies are small data files stored on your browser or the hard drive of your phone, tablet, or computer when you visit a website or use a mobile application.

We use Cookies to identify users on all SEVENZ Healthcare digital health products, including our website (“the Site”). Cookies may also be used by third-party services where you access third-party links through the Site.

Cookies helps us to:

• improve your user experience;
• customize healthcare services, features, and content;
• maintain secure access to your patient account and telemedicine sessions;
• remember your login details and preferences;
• support appointment scheduling and virtual consultations;
• monitor system performance and traffic;
• prevent fraud, unauthorized access, and misuse of the platform; and
• promote trust, safety, and platform reliability.

Cookies may also allow our servers to remember your account log-in information, IP address, date and time of visits, device information, and activity on the platform to support secure and efficient healthcare delivery.

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Site. They enable users to securely log in, book appointments, access telemedicine consultations, manage patient records, process payments where applicable, and use core healthcare services available on the platform.

Analytical or Performance Cookies

These cookies allow us to recognize and count the number of users and understand how visitors interact with the Site. This helps us improve the performance, accessibility, and usability of our healthcare services and digital experience.

Functionality Cookies

These cookies recognize you when you return to the Site and help us personalize your experience by remembering your preferences, such as language settings, saved information, or accessibility preferences.

Targeting Cookies

These cookies record your visits to the Site, including pages visited and links followed. We may use this information to improve the relevance of healthcare information, wellness resources, and service recommendations provided to users.

Some browsers automatically accept cookies, while others can be modified to decline cookies or notify you when a website attempts to place a cookie on your device.

You can block cookies by activating the appropriate settings on your browser. However, if you disable essential cookies, some parts of the SEVENZ Healthcare’s digital health products or Site may not function properly, including access to telemedicine consultations, patient dashboards, or appointment booking features.

SEVENZ Healthcare may update this Cookie Policy from time to time to reflect changes in legal requirements, healthcare regulations, technology, or our services.

Where updates are made, the “Last Updated” date of this Cookie Policy will be revised accordingly. Any modifications shall become effective immediately upon posting the updated Cookie Policy on the Site. Users are encouraged to review this page periodically to stay informed about any changes.